This article briefly covers each of the Dial-Pad menu items available in an Auto Attendant

Prerequisites

• none

The Dial-Pad Menu

• User = goes to a user (extension).
• Conference = goes to a conference bridge.
• Call Queue = goes to a call queue.
• Directory = goes to the dial by name directory.
• Voicemail = goes to a specific mailbox.
• Voicemail Management = allows outside staff to call in and retrieve voicemail.
• External Number = forwards to an external telephone number (for example, to send a caller to an on-call staff).
• Play Message = commonly used for hours and directions.
• Repeat Prompt = replays the menu of options to the caller.
  Add Tier = adds a submenu with a new greeting and set of options.